Ankündigung: IPC11 | Letting off steam - doing it the right way

In many teams, there are problems with communication - both internally, amongst team members, and externally, with the customer. Direct accusations, reproachful faces and expectations, which have crept in unnoticed, are all too common.
This session takes a look at how and why certain conflicts occur and offers a starting point for a resolution.

The session does not look at how to avoid conflicts: many lead to an excellent result, if they are resolved with care. Session at the International PHP Conference on 09.-12. Oct. 2011 in Rheingoldhalle, Mainz | See former sessions (slides) from me on Slideshare.


Update (2011/09/15): Session will not be held - due to an illness.